A decade ago, I set out on a mission to transform the administrative profession—one that could impact the working lives of half a billion women. It was daunting, but with the help of passionate voices, we’ve made real progress. Now, at 55, I feel the urgency more than ever. The finish line is in sight, but we need an army to push this change forward. This isn’t just my mission—it’s ours. It’s time to find our voices, challenge outdated perceptions, and advocate for the recognition this profession deserves. Are you ready to help us finish what we started?
Tag: strategic business partner
Redefining the Role: How Administrative Professionals Can Shift from Reactive to Proactive
While visiting India, I discovered a role that commands deep respect in many companies—the Learning and Culture Secretary (LCS). These professionals play a crucial part in onboarding, training, and integrating new employees, ensuring a seamless transition into the workplace. Their proactive approach made me reflect on how administrative professionals are often perceived as reactive rather than strategic. In reality, our role involves foresight, planning, and enabling organisational success. How can we shift this perception and showcase our true impact? Tomorrow, I’ll share 10 ways to help redefine our profession’s value.
Earn the Right to Expand Your Role: Master the Basics, Then Prove Your Value
When looking to expand your role, trust is the key factor. During a recent discussion with a CEO and his Executive Assistant, the CEO expressed frustration over assistants trying to redefine their roles too soon. But the real issue isn’t ambition—it’s timing. If you master the tasks you were hired to do first and then demonstrate clear value in taking on more, no manager will object. The key is to frame your contributions around the benefits to the business, not just your own growth. Show measurable impact, and opportunities will follow.
Optimizing Executive Support: Aligning Assistant Skill Levels for Maximum Productivity
Many organisations fail to align the skill levels of administrative professionals with the needs of their executives, leading to inefficiencies and missed opportunities. The Global Skills Matrix highlights the importance of strategic Level 4 assistants for C-suite executives—business partners who provide high-level support, project management, and decision-making insight. By structuring support teams to pair Level 4 assistants with executives, Level 3 assistants with senior management, and Level 2 assistants for broader operational tasks, businesses can drive productivity, streamline operations, and unlock their full potential. It’s time to match the right talent with the right role.
From Firefighter to Strategic Partner: How Assistants Can Break Free from Reactive Mode
Feeling stuck in reactive mode? Discover how assistants can shift from firefighting to becoming strategic business partners through proactive planning, workflow optimization, and future-focused strategies. Elevate your role and create lasting impact with these actionable insights.
Unlocking the Full Potential of Your EA: The Power of Visibility in Leadership
To truly unlock the potential of your Executive Assistant (EA), increasing their visibility within your network is key. EAs are more than just schedulers—they can be strategic partners who anticipate needs, solve problems, and strengthen key relationships. By empowering your EA to connect with senior leadership, board members, and external partners, you not only enhance their impact but also foster their professional growth. This visibility transforms them into trusted contributors, helping drive your business forward with confidence and alignment.
Reimagining Administration: Recognizing Diverse Roles and Advancing Career Paths Through the Global Skills Matrix
In many organizations, administration is still seen as a homogeneous role, but the reality is far more complex. Administrators range from those supporting daily operations to strategic leaders guiding executive teams. The outdated perception of administration as a “one-size-fits-all” job limits career growth and fails to recognize the diverse skills and expertise administrators bring to the table. The Global Skills Matrix provides a framework to distinguish these roles by level, responsibility, and impact, ensuring that administrators are valued and recognized for their contributions. It’s time to elevate the profession and open doors for more strategic, career-driven opportunities in administration.
