Join Heather Baker for
Chair Excellent Meetings

13th July 2023


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  • Course length: 3 hours
  • Course type: Online course
  • 13th July 2023
  • 14:00 (GMT), 15:00 (CET), 09:00 (ET), 06:00 (PT)

An effective meeting requires an effective chairperson.  Learn how to run efficient and effective meetings and ensure the production of excellent minutes. 


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About the Trainer

Heather Baker

Heather Baker

World Class Trainer | Bestselling Author | Creator of the Bakerwrite Speedwriting System

After more than 20 years as a secretary and then an Assistant, Heather established Baker Thompson Associates in January 2000 to fulfil the need for specialised PA/EA/admin training; training for Assistants by Assistants. She now (pandemic excepted) travels the world working with small and large organisations enabling Assistants to find ways to excel in their roles, for their success and the success of their companies.

Heather is a Fellow of the Institute of Administrative Management, and her courses are endorsed by the IAM; they are also CPD Certified. All of Heather’s training is also available online.

She is the author of four Amazon top ten selling books and the creator of the BakerWrite speedwriting system, which is now offered by UK Pitman Group franchises and other approved training companies around the world. Baker Thompson Associates has won several local and national awards.

Heather is proud to be a Prince’s Trust business mentor and a supporter and mentor for Isipho Admin in South Africa.

About the Event

Learning Objectives

  • Understand why it is important to chair meetings effectively 
  • Learn how to prepare 
  • Discover techniques to encourage attendees’ participation 
  • Work successfully with the meeting secretary to ensure the creation of excellent minutes 
  • Appreciate what needs to be done to follow up 

Who Must Attend This Masterclass?

Anyone who needs to chair meetings in the workplace   

Post-Event Support

Heather will provide a copy of her slides to all attendees. Attendees can also contact Heather directly after the masterclass has ended.  

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What our attendees say:

“The fact that Heather is in constant demand as a trainer, training groups of assistants all over the world, tells you everything you need to know. Her students love her … Her warmth and practical style shine through in everything she does, from her training to her writing to her speaking engagements. There is no doubt that the world’s assistants benefit from her passion for what she does. Long may it continue!"
Lucy Brazier OBE
"Our training sessions with Heather always got an excellent rating and the attendees absolutely loved her style of training. She facilitated in a way that allowed attendees to interact, while learning skills and knowledge that can be applied to their personal goals. Thank you Heather for being so amazing!"
Prachi Dawar, Director, Conference Production at QnA International, Dubai
“Heather is an excellent trainer and always receives positive reviews from our PA audiences. Heather is relevant, up-to-date and gives essential training for aspiring and senior assistants alike. We highly recommend Heather as a speaker and trainer at your next event.”
Marion Lowrence, Director, The PA Hub Ltd
"Heather has provided excellent PA training and been praised by attendees for both her knowledge and content."
Marion Lang, Scottish Fire and Rescue Service

The Agenda

What this course entails

  • Why is it important to chair meetings effectively? 
Prepare for the meeting
  • Paperwork – or not? 
  • Business awareness 
  • Meet the notetaker 
At the meeting
  • Arrival 
  • Keep focus 
  • Encourage participation 
  • Summarise 
  • Keep to time 
  • Work with the meeting secretary 
  • Modern technology 
After the meeting
  • Follow up 
  • Check the minutes 
  • Prepare for the next meeting 
Personal action plan