Marcham Publishing presents
Executive Support LIVE

Wellington, New Zealand

8th - 9th March 2024




Heather Baker


World Class Trainer | Bestselling Author | Creator of the Bakerwrite Speedwriting System

After more than 20 years as a secretary and then an Assistant, Heather established Baker Thompson Associates in January 2000 to fulfil the need for specialised PA/EA/admin training; training for Assistants by Assistants. She now travels the world working with small and large organisations enabling Assistants to find ways to excel in their roles, for their success and the success of their companies.    

Heather is a Fellow of the Institute of Administrative Management, and her courses are endorsed by the IAM; they are also CPD Certified. All of Heather’s training is also available online.  

She is the author of four Amazon top ten selling books and the creator of the BakerWrite speedwriting system, which is now offered by UK Pitman Group franchises and other approved training companies around the world.  Baker Thompson Associates has won several local and national awards.   

Heather is proud to be a Prince’s Trust business mentor and a supporter and mentor for Isipho Admin in South Africa. 

Sessions by Heather Baker

Day 2

09:45 - 10:45 - Reinforce Positive Perceptions

Despite a significantly improved profile of Assistants, some people still have negative perceptions of the role. Many Assistants are still patronized and spoken down to. It is infuriating and demeaning, and the wrong reaction will only reinforce those negatives.  

Don’t complain about this, take action to change it! 

Learning Outcomes:

  • Reflect on how our behaviour can reinforce the often-existing negative perceptions of the Assistant 
  • Discover ways to create professional, excellent and positive perceptions within your organisation and elsewhere 
  • Learn how to react professionally to unprofessional behaviour 
  • Create exciting possibilities for your career!

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