About Us

Lucy Brazier, OBE is one of the world’s leading authorities on the administrative profession.

As CEO of Marcham Publishing, specialist publishers of Executive Support Magazine, a global training magazine dedicated to the professional development needs of senior and aspiring administrative professionals, Lucy is passionate about ensuring the Assistant role is truly recognised as a career and not just a job.

Her formidable training expertise and speaking style have given her opportunities to train, present and emcee events in more than 50 countries at over 450 events.

Lucy has access to the most forward-thinking, passionate and knowledgeable trainers and administrative business leaders in the world, as well as personally meeting and speaking to literally thousands of Assistants for more than a decade, and her knowledge of the market and what Assistants all over the world are facing on a day-to-day basis is second to none.

In 2021, Lucy was awarded an OBE in recognition of her services to office professionals. She has also received an Honorary Fellowship to the Institute of Administrative Management – one of the oldest management institutes in the world, having inspired professional business managers and administrators since 1915 – in recognition of her work to drive the profession forward.

Outside of work: Lucy lives in beautiful Javea on the Costa Blanca. She is a lover of both cooking and eating good food, mother of three adults, wife to Duncan and a film/theatre/music addict.

Franziska Lielje is our new Office Manager. She has worked as an EA in Germany and in Jordan and has found her passion for supporting the administrative profession when joining the team here in Spain! Fran is a hardworking young woman with eyes and ears everywhere – making sure that things around the office run smoothly, while helping the team to be the best they can be.

Outside work: Husband to Kayleigh, builder of all things Lego, Dr Who/Star Wars fanatic.

Passionate about discovering your unique needs for personal and career development, and recommending training that will develop the knowledge and skills you need to succeed. Enjoys working with all stakeholders for the development of Administrative teams – listening and providing the solutions that will deliver and lead the individuals, team and entire organisation to success.

I find the rapidly changing, challenging and diverse role of the Assistant always provides me with a new challenge myself – the role can be quite different for each individual/organisation! Luckily, we work with all of the best trainers in the world, who are also there to help me find you exactly what you need.

My love of live events and travelling the world also fits quite nicely with the organisation of international world-class training events!

Previously a creative, imaginative and innovative event media professional (also helps with our events and all the exhibitions and conferences we attend!), I have found a new purpose in life helping thousands of Assistants to learn, prosper and grow in their careers over nearly 10 years with Executive Secretary Magazine.

Outside work: Husband to Juliette and Father to Juniper and Rafael, Arsenal Fan (Gooner!) and enjoys fine food, wine and beer!

Kathleen’s mission is to bring thought-provoking, timely and inspiring articles to administrative professionals around the world; empowering them not just to succeed in their roles, but to excel. As a former Assistant, Kathleen understands the issues and opportunities that face the profession, and the people within it. Her administrative experience ranges from the site office to the executive office and includes Crossrail, one of the largest construction projects in Europe, and the London 2012 Olympic and Paralympic Games.

Outside work: A Kiwi living in London, exploring all the UK has to offer. Lover of theatre, art galleries, stately homes and champagne afternoon teas.

Marion is a multi-award winning former EA, winning Yorkshire PA of the Year in 2011 and Pitman International PA in 2012. With over 30 years of administrative experience her last role was as a senior EA in the education sector at Yorkshire Universities.

Marion now runs The PA Hub with her husband Jon in the North of England running over 35 events a year including networking events, development sessions, conferences, showcases and PA Awards.

Marion is Events Director for ES LIVE globally and represented the UK at the 2018 World Administrative Summit in Frankfurt. Marion continues to support and promote the profession internationally.

Outside work: Marion enjoys spending time with 4 lovely grandchildren, travelling, listening to music, singing along (loudly), good films, theatre, great food, pink gin and tonic.

Sophie Douglas is our Sales Manager. Running the office in Spain when Lucy is off doing her thing is no mean feat! But if anyone can do it, Sophie can!

Once the youngest person to be given a manager’s role at Brook Street recruitment agency, Sophie’s tenacity and drive ensures that our clients get that personal one to one service with regular phone calls and updates.

Strong as an ox but with a heart of gold Sophie works hard to get the best out of both herself and her team.

Elaine Williams has worked as a buyer for some of the best-known retailers in the UK, sourcing new worldwide suppliers; negotiating terms of trading and agreeing the most competitive costs.

She moved to Spain just over a year ago and we are delighted that she has joined us as one of the new sales team, dealing particularly with North America.

Don’t let her quiet demeanour fool you. Elaine is a force to be reckoned with and is already making a huge impact with our clients in North America.

Ana Fawdry has worked in customer relations in some form since moving to Spain six years ago with her husband and two children . Originally from Madrid, she moved to the UK at a young age and speaks both languages perfectly. Previous to joining the team at Executive Support, she worked in film and television so has plenty of experience in thinking on her feet and being productive!  Although dealing primarily with the North American market, Ana is comfortable speaking to anyone and everyone so always feel free to pick up the phone and give her a call if you have any queries!

Justin looks after many of our clients in North America. Originally from the sunny island of Jersey, in the Channel Islands, he has been living in Spain for the past four years.

A real people person, Justin’s background is finance, technology, customer service, and sales, and he has a real passion for helping people learn and develop to be the best that they can be. Justin is qualified as a Service Desk Institute Service Desk Manager and has also completed the Chartered Manager Institute Level 5 diploma.

Outside of work, Justin feels very fortunate that he has been able to travel all over the world and he loves to explore new places. In his downtime, he can be found throwing heavy things around in his local gym or with his head stuck in a good book. He’s looking forward to getting to know his new clients and helping them with their goals, so don’t be shy – drop him an email and set up a time to have a chat with him.