Terms & Conditions

These terms and conditions (the “Terms and Conditions”) govern the use of www.executivesupportmedia.com (the “Site”). This Site is owned and operated by Lucy Brazier OBE – Marcham Publishing. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property
All content published and made available on our Site is the property of Lucy Brazier OBE – Marcham Publishing and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

User Contributions
Users may post the following information on our Site:

  • Public comments.

By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.

When you create an account on our Site, you agree to the following:

  • You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
  • All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

  • Training Magazine;
  • Online Training Conferences;
  • In-Person Training Conferences; and
  • Training Courses.

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

The following services are available on our Site:

  • Consultancy

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

User Goods and Services
Our Site allows users to sell goods and services. We do not assume any responsibility for the goods and services users sell on our Site. We cannot guarantee the quality or accuracy of any goods and services sold by users on our Site. However, if we are made aware that a user is violating these Terms and Conditions, we reserve the right to suspend or prohibit the user from selling goods and services on our Site.

Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

We accept the following payment methods on our Site:

  • Credit Card;
  • PayPal;
  • Debit; and
  • Bank Transfer.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Payments and Discounts
Payment is due in full at the time of registration. Your registration is regarded as a firm booking, and cannot be cancelled.

In order to receive any ‘early bird’ discounts, payment must be received before the cut-off date. Discount offers cannot be combined with any other offer.

You may substitute your place at any time with a colleague with the same or similar job function. Please notify us in writing as soon as you can so we can make the necessary arrangements.

All training must be paid for prior to the event. In the case of payment not being received, Marcham Publishing reserves the right to restrict a delegate’s access to the event until such time as payment has been received. Should this occur, the delegate has no recourse to cancel their place and payment will still be due as the reservation of a place constitutes a firm booking and cannot be cancelled.

Cancellation Policy

Details confirming your participation will be sent upon receipt of your registration and payment. As a limited event, no cancellation will be allowed once a registration is received. We do however allow you to transfer your ticket.

If the event is cancelled or postponed, you will receive a credit note of the same amount paid for any other training or service of Marcham Publishing that must be used within one year from the date of cancellation.

Marcham Publishing is not responsible for any loss or damage or liable in the case the training is cancelled or postponed due to a fortuitous or unforeseen event such as natural disasters or act of God or any other event that prohibits the training from running. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency.

Marcham Publishing reserves the right to change speakers/trainers or parts of the content in case circumstances beyond the control of Marcham Publishing necessitate these alterations, such as changes from the speaker/trainer. Any substitutions or changes will be communicated and are always kept to a minimum.

Should an event be rescheduled, ticket holders will be offered tickets to the rescheduled event or a credit transfer to the face value of the ticket may be offered at the discretion of the organiser.

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
02080 640911
Parkshot House, 5 Kew Road, Richmond, Surrey, TW9 2PR, United Kingdom