Effective: 30 July 2025 

Executive Support Media is committed to respecting and protecting your privacy. This policy explains how we collect, use, and protect your personal data across our websites, events, training programmes, and digital services. 

1. Who We Are 

Executive Support Media is a UK-based organisation that provides publishing, training, and event services for administrative professionals globally. 

2. What Data We Collect 

We collect the following types of personal data: 

Information you provide: 

• Name, email address, and contact details 
• Job title, company, and industry 
• Billing and payment information 
• Preferences and feedback (via surveys, forms, or training assessments) 

Automatically collected information: 

• IP address and device data 
• Browser type and usage behaviour on our site 
• Cookies and tracking information (see Section 6) 

Sensitive data: 
We do not knowingly collect sensitive personal data (e.g. health, race, religion) unless explicitly provided for event accessibility or dietary requirements, in which case we limit use to that purpose only. 

3. How We Use Your Data 

We use your data to: 

• Process registrations for events and training 
• Send newsletters, updates, and marketing (with your consent) 
• Provide access to digital resources and subscriptions 
• Deliver customer service and respond to enquiries
• Improve our website, services, and content offerings  

4. Legal Basis for Processing 

We process your data under the following legal bases: 

• Consent (e.g. email marketing)
• Contract (e.g. processing event registration or course delivery) 
• Legitimate interest (e.g. analytics, service optimisation)  
• Legal obligation (e.g. compliance with financial or tax regulations) 

5. Sharing Your Data 

We only share your data with trusted third parties necessary for delivering our services, including: 

• Payment processors (e.g. Stripe) 
• Event platforms and venues 
• Email marketing platforms 
• Trainers and facilitators 
• Web and analytics providers 

We do not sell your data. All partners are required to uphold GDPR and data protection standards. 

6. Cookies & Tracking 

We use cookies to: 

• Improve site functionality 
• Analyse user behaviour 
• Remember preferences 
• Support marketing activities 

You can control or disable cookies in your browser settings. For more detail, see our [Cookie Policy]. 

7. How We Store & Protect Your Data 

We store your data securely using password-protected systems and industry-standard encryption where applicable. Only authorised personnel have access to your information. 

8. Data Retention 

We retain your data only for as long as needed to fulfil our services or meet legal requirements. You can request deletion at any time. 

9. Your Rights 

You have the right to: 

• Access your data 
• Request correction or deletion 
• Withdraw consent at any time 
• Object to processing or request restriction 
• Lodge a complaint with a supervisory authority 

To exercise your rights, contact: info@executivesupportmedia.com 

10. International Transfers 

If we transfer your data outside the UK or EU (e.g. to service providers), we ensure appropriate safeguards are in place under GDPR and UK law. 

11. Updates 

We may update this policy. Changes will be posted on this page and dated accordingly. 

12. Contact 

Executive Support Media 
72 Crownstone Court 
London SW2 1LT 
United Kingdom 
Email: info@executivesupportmedia.com