About Us
At first glance, we appear to be a training company that provides world-class training from the top trainers for the Administrative Profession in whatever format you might want or need it.
But that is not the whole story. Your perception of an archetypal publishing or training company is totally different to where we sit.
Our success is not just down to our products, it’s down to our core belief that we are here to serve each and every assistant, to ensure that you meet your full potential.
Our approach is to treat every assistant that we come into contact with as an individual and listen hard to find out how we can meet your needs.
We talk to thousands of you every year to ensure that we understand the market; the latest thinking, the skills you need to futureproof your career, your issues and how your workplace is changing.
We are passionate about changing the perception of the role so that businesses understand how to best utilise you. The Administrative Profession is now just that; a profession. For half a billion people globally, it’s a career – not just a job. We campaign globally for the recognition of you and your role as a professional.
To date we have connected over 100,000 assistants across the world. You become part of our global community, sharing ideas, best practice, solutions and inspiration. There is power in our hashtag #OneProfessionOneVoice.
And we try to do all of the above with integrity and authenticity – traits which are core to our founder, Lucy Brazier’s beliefs as to how a good business should operate.
Our Mission
“Marcham Publishing is all about developing innovative, world-class training solutions for administrative professionals. We believe publishing is about creating community, starting conversations, and driving change.”
As CEO of Marcham Publishing, specialist publishers of Executive Support Magazine – a global training magazine dedicated to the professional development needs of senior and aspiring administrative professionals – Lucy Brazier OBE works with the best trainers of Executive Assistants from around the world to deliver the most up to date and current training in the market.
Her passion is for the Assistant role to be truly recognised as a career and not just a job. Her formidable training expertise and speaking style have given her opportunities to train, present and emcee events in over 50 countries at over 450 events including Chairing the 2015 World Administrator Summit in Papua New Guinea and co-facilitating the same event in Frankfurt in 2018 and online in 2020.
This has created much-needed discussions ranging from encouraging Executive Assistants to work towards becoming centres of excellence within their companies, to explaining why college students should see the Assistant role as a proper profession with a career path. The work being conducted worldwide on career paths, job titles & education for Assistants is one of her key drivers and she is working with some of the most recognisable companies on the planet to consult on restructuring and training their Business Support functions.
Lucy has a unique overview of the role and where it is heading. With access to the most forward-thinking, passionate and knowledgeable trainers and administrative business leaders in the world as well as personally meeting and speaking to literally thousands of Assistants for more than a decade, Lucy’s knowledge of the market and what Assistants all over the world are facing on a day-to-day basis are second to none.
Lucy’s awards include an OBE (Officer of the Order of the British Empire) awarded in the Queen’s Birthday Honours List 2021 for services to office professionals. She has also received an Honorary Fellowship to the Institute of Administrative Management (2018), the YPA Special Award ‘International Ambassador for the PA Profession’ (2016) & ‘PA Contributor of the Year Award’ by Office* Show (2015)
The magazine has been a finalist in the PPA Business Magazine of the Year Award, the PPA Media Brand of the Year Award and the PA-Assist Members Awards.
Lucy has worked in publishing for over 30 years. She has previously worked as a Publishing Director for Wilmington PLC as well as for EMAP, The Times, The Independent, Centaur Communications and Glass’s Guide.
Meet the team
Lucy Brazier OBE
CEO, Marcham Publishing | International Speaker | Conference Chair | Expert on the Administrative Sector
Lucy Brazier, OBE is one of the world’s leading authorities on the administrative profession.
She is the CEO of Marcham Publishing, a global force synonymous with world-class conferences and training, including Executive Support LIVE and Modern-Day Assistant, and home of Executive Support Magazine, the gold standard of training in print for administrative professionals. Lucy is passionate about ensuring the Assistant role is truly recognised as a career and not just a job, and is dedicated to supporting the development of both senior and aspiring administrative professionals. She has keynoted at almost every major conference for Assistants in the world and has a unique overview of the role and where it is heading.
Outside work: Lucy lives in beautiful Javea on the Costa Blanca. She is a lover of both cooking and eating good food, mother of three adults, wife to Duncan and a film/theatre/music addict.
Franziska Lielje
Chief of Staff
Franziska Lielje is the Chief of Staff at Executive Support Media. She found her passion for the administrative profession when she joined the team in Spain, having previously worked as an EA in Germany and in Jordan. Franziska is a hardworking young woman with eyes and ears everywhere! She makes sure that the business runs smoothly while Lucy is delivering training around the world and works on projects to develop Executive Support Media further while supporting the team to be the best they can be.
Outside Work: Fran loves to play tennis and socialize with her friends. And if you ever need a favour from her, chocolate is the answer!
Germaine Knight
Office Manager and Executive Assistant to Lucy Brazier OBE
Germaine began her career working in the fashion industry as a Model Agent/Booker, where she developed her organisational skills and ability to manage many projects (and people) simultaneously. From there, she moved to the print industry and became the Assistant for the MD of a globally recognised company. Since moving to Spain, she has worked in various assistant roles across multiple sectors. Germaine is adaptable, confident and has a solutions-based attitude.
Outside work: Germaine loves nothing more than cheering on her two dancing daughters, cooking a mean Sunday roast with extra Yorkshire puddings or walking her dogs in the beautiful Spanish countryside.
Kathleen Drum
Senior Editor, Executive Support Media | Writer | International Speaker
Kathleen’s mission is to bring thought-provoking, timely and inspiring content to administrative professionals worldwide, empowering them to succeed in their roles and excel in their careers. As the Senior Editor at Executive Support Media, she works closely with both authors and speakers; commissioning articles, researching current business trends, and providing opportunities and encouragement to new voices in the profession. Kathleen manages every aspect of Executive Support Magazine from inception, commissioning and formatting to publication on the website and in print. During her tenure, the magazine has increased its content offerings to include free-to-download eBooks and supplements.
Outside work: A Kiwi living in London, exploring all the UK has to offer. Lover of theatre, art galleries, stately homes and champagne afternoon teas.
Sophie Douglas
Sales Manager
Sophie Douglas is our Sales Manager. Running the office in Spain when Lucy is off doing her thing is no mean feat! But if anyone can do it, Sophie can!
Once the youngest person to be given a manager’s role at Brook Street recruitment agency, Sophie’s tenacity and drive ensures that our clients get that personal one to one service with regular phone calls and updates.
Strong as an ox but with a heart of gold Sophie works hard to get the best out of both herself and her team.
Elaine Williams
Account Manager
Elaine Williams has worked as a buyer for some of the best-known retailers in the UK, sourcing new worldwide suppliers; negotiating terms of trading and agreeing the most competitive costs.
She moved to Spain just over a year ago and we are delighted that she has joined us as one of the new sales team, dealing particularly with North America.
Don’t let her quiet demeanour fool you. Elaine is a force to be reckoned with and is already making a huge impact with our clients in North America.
Ana Fawdry
Account Manager
Ana Fawdry has worked in customer relations in some form since moving to Spain six years ago with her husband and two children . Originally from Madrid, she moved to the UK at a young age and speaks both languages perfectly. Previous to joining the team at Executive Support, she worked in film and television so has plenty of experience in thinking on her feet and being productive! Although dealing primarily with the North American market, Ana is comfortable speaking to anyone and everyone so always feel free to pick up the phone and give her a call if you have any queries!
Join our community
Welcome to our community of administrative professionals from around the world. Ask a question or share your expertise with like-minded professionals across our social media platforms. An international community of Assistants is waiting for you online, sharing new ideas, best practice, learning, collaborating and supporting each other. Come and join us!
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Contact Us
UK: +44 (0) 20 8064 0911
Europe: +34 865 616 094
USA & Rest of World: +1 646 652 0414
General enquiries: info@executivesupportmedia.com
Sales & Consultancy: sales@executivesupportmedia.com
ACEA®: sales@executivesupportmedia.com
Head Office Address
Marcham Publishing,
Parkshot House,
5 Kew Road, Richmond,
Surrey, TW9 2PR
United Kingdom
