Lily Shippen

When looking to expand your role, trust is the key factor. During a recent discussion with a CEO and his Executive Assistant, the CEO expressed frustration over assistants trying to redefine their roles too soon. But the real issue isn’t ambition—it’s timing. If you master the tasks you were hired to do first and then demonstrate clear value in taking on more, no manager will object. The key is to frame your contributions around the benefits to the business, not just your own growth. Show measurable impact, and opportunities will follow.

As an administrative professional, you have the power to redefine your role and showcase your value within your organisation. From embracing AI and leading strategic initiatives to mentoring others and advocating for role evolution, this article explores ten actionable ways to elevate your impact. Start with one step, and be a catalyst for change in your profession.

Embracing the latest technology, particularly AI, is no longer just a workplace advantage—it’s a career accelerator. A new Microsoft and LinkedIn report reveals that employees who adopt AI and digital tools are significantly more likely to earn promotions. With 82% of business leaders recognizing the value of AI in enhancing performance and decision-making, mastering these tools positions professionals as indispensable assets. For administrative roles and beyond, staying ahead in the digital landscape isn’t just about efficiency—it’s a direct path to leadership and career growth.