Maria King

Embracing the latest technology, particularly AI, is no longer just a workplace advantage—it’s a career accelerator. A new Microsoft and LinkedIn report reveals that employees who adopt AI and digital tools are significantly more likely to earn promotions. With 82% of business leaders recognizing the value of AI in enhancing performance and decision-making, mastering these tools positions professionals as indispensable assets. For administrative roles and beyond, staying ahead in the digital landscape isn’t just about efficiency—it’s a direct path to leadership and career growth.

Growth and resilience for administrative professionals often lie just beyond the comfort zone. It’s easy to stick to familiar tasks, but real progress comes when we embrace the unfamiliar. Jo Sedgwick, a PA who had never hosted a webinar, exemplified this by stepping up to celebrate the first anniversary of my book launch. By reaching out, taking the initiative, and pushing past her fears, Jo not only created a new opportunity for herself but also showcased the true potential of proactive, strategic talent in administration. Her story reminds us: the greatest opportunities often lie in the open waters, not the safety of the shore.

Many organisations fail to align the skill levels of administrative professionals with the needs of their executives, leading to inefficiencies and missed opportunities. The Global Skills Matrix highlights the importance of strategic Level 4 assistants for C-suite executives—business partners who provide high-level support, project management, and decision-making insight. By structuring support teams to pair Level 4 assistants with executives, Level 3 assistants with senior management, and Level 2 assistants for broader operational tasks, businesses can drive productivity, streamline operations, and unlock their full potential. It’s time to match the right talent with the right role.