Grant Thornton’s decision to axe nearly 100 assistants sparked anger across the profession, but the comments under the Financial Times article tell a more hopeful story. While some still cling to outdated views that leaders should “do their own admin,” many business professionals pushed back, recognising assistants as critical to productivity and profitability. From consultants warning that outsourcing admin is “a disaster waiting to happen,” to senior leaders pointing out that good assistants drive firm-wide efficiency, the message is clear: assistants aren’t overhead. They are infrastructure. And the wider business world is finally starting to say it too.