AI Isn’t a Tool—It’s a Skill

Administrative Profession AI & Automation Strategic Business Partner April 10, 2025

I think we’re misunderstanding what AI is. It is not a product to be used. It’s a skill to be learned.

Just like when the internet first began, AI represents a paradigm shift.

I am old enough to remember that initially, the internet was seen by many as a novel technology, primarily for information sharing and communication. However, it evolved into a foundational skill set, integral to various sectors like business, education, and entertainment.

In the same way, AI is often perceived as a product or a suite of tools, but its true significance lies in its ability to transform skill sets and methodologies across fields.

AI enables new ways of problem-solving, data analysis, and automation, reshaping industries from healthcare to finance. Learning to work with AI is becoming a crucial skill, much like learning to utilize the internet was in the late 20th century. Professionals who can harness AI’s capabilities can uncover insights, optimize processes, and create solutions that were previously unimaginable.

Just as the internet created a platform for global connectivity and information exchange, AI is creating a new landscape of intelligent automation and decision-making. Those who master this skill will shape the future of work and society, much as early internet adopters did.

AI is a transformative force. It’s not just a set of tools or products, but a skill and a new way of thinking that will permeate and redefine various aspects of our lives and work.

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If your assistant always agrees with you, you don’t have a partner.
You have a mirror.

And a mirror can’t warn you when you’re about to walk off a cliff.

Here’s the thing:

• The best assistants sense-check decisions and ask why.
• They push back on processes that waste time.
• They flag risks you don’t want to see.

That isn’t insubordination.
That’s what partnership looks like.

Many executives still confuse silence with loyalty. It isn’t.
Silence is fear. And fear kills performance.

If you’ve hired well, you already have someone who sees what you don’t. When they speak up, they’re not undermining you. They’re protecting you. That’s their job.

I tell every assistant I train: your role is not to be afraid of your executive, but to be afraid for them.

So the next time your assistant challenges you, pause before shutting them down. Ask yourself: What am I missing?

Because here’s the paradox: the voice you silence might be the very one that saves you.
The smartest voice in the room isn’t always the loudest.
Sometimes, it’s the one you’re not ready to hear.

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