Saying no isn’t a weakness—it’s a strength. It shows you value your time, know how to prioritise, and refuse to be a doormat. By separating decisions from relationships, shifting your mindset to ‘I choose to’ instead of ‘I have to,’ and keeping your no’s short and firm, you gain control and respect. Reframe saying no as a powerful tool for career success.
Administrative Professionals
Leading Up: Why EAs Are More Than Just Support
Many assistants don’t see themselves as leaders, but to become an administrative business partner, you must embrace influence and proactivity. Leading up is not about overstepping—it’s about enabling your manager to focus on what they do best. By shifting your mindset and taking initiative, you don’t just support—you lead, drive efficiency, and contribute to the success of the entire organisation.
Creating Opportunities: How Hiring Entry-Level EAs Can Change Lives
Administration is one of the few careers where a woman can start at the bottom and grow into a successful profession. Yet, many companies overlook entry-level administrative roles. By committing to hiring Level One assistants from disadvantaged backgrounds, businesses can provide life-changing opportunities while fostering a more inclusive workforce. Could your organisation be part of this movement?
The Missing Piece: Why EAs Must Be on the Org Chart
When administrative professionals are left off the org chart or positioned incorrectly, it diminishes their visibility, value, and career progression. This oversight sends a message that their role is less important, impacting recognition, inclusion, and access to opportunities. It’s time to ensure EAs and administrative professionals are properly represented—because visibility matters.
The Future of the Administrative Profession Is in Your Hands—Are You Ready?
A decade ago, I set out on a mission to transform the administrative profession—one that could impact the working lives of half a billion women. It was daunting, but with the help of passionate voices, we’ve made real progress. Now, at 55, I feel the urgency more than ever. The finish line is in sight, but we need an army to push this change forward. This isn’t just my mission—it’s ours. It’s time to find our voices, challenge outdated perceptions, and advocate for the recognition this profession deserves. Are you ready to help us finish what we started?
Redefining the Role: 10 Ways Administrative Professionals Can Drive Change and Elevate Their Impact
As an administrative professional, you have the power to redefine your role and showcase your value within your organisation. From embracing AI and leading strategic initiatives to mentoring others and advocating for role evolution, this article explores ten actionable ways to elevate your impact. Start with one step, and be a catalyst for change in your profession.
Stepping Beyond Comfort: How Taking Risks Elevates Administrative Professionals
Growth and resilience for administrative professionals often lie just beyond the comfort zone. It’s easy to stick to familiar tasks, but real progress comes when we embrace the unfamiliar. Jo Sedgwick, a PA who had never hosted a webinar, exemplified this by stepping up to celebrate the first anniversary of my book launch. By reaching out, taking the initiative, and pushing past her fears, Jo not only created a new opportunity for herself but also showcased the true potential of proactive, strategic talent in administration. Her story reminds us: the greatest opportunities often lie in the open waters, not the safety of the shore.
Optimizing Executive Support: Aligning Assistant Skill Levels for Maximum Productivity
Many organisations fail to align the skill levels of administrative professionals with the needs of their executives, leading to inefficiencies and missed opportunities. The Global Skills Matrix highlights the importance of strategic Level 4 assistants for C-suite executives—business partners who provide high-level support, project management, and decision-making insight. By structuring support teams to pair Level 4 assistants with executives, Level 3 assistants with senior management, and Level 2 assistants for broader operational tasks, businesses can drive productivity, streamline operations, and unlock their full potential. It’s time to match the right talent with the right role.
Unlocking Executive Excellence: How Delegating to Your Assistant Can Multiply Your Impact
Learning to delegate effectively is a critical skill for executives, yet many struggle to utilize their assistants to their full potential. By trusting your assistant with tasks that distract from strategic priorities, you can free up valuable time, increase productivity by up to 25%, and focus on what truly matters—driving innovation and achieving success.
Why Industry-Specific Experience Isn’t What Makes a Great EA
Many job postings for administrative professionals demand industry-specific experience, overlooking the unique, transferable skills that make EAs indispensable. Great executive assistants excel through communication, organization, emotional intelligence, and strategic thinking—qualities that transcend sectors. An EA with diverse industry experience brings fresh perspectives, adaptability, and innovative problem-solving to the table, proving that the true value of this profession lies in its versatility, not its industry ties.