Wow! Look at these stats!
Now imagine the impact it would have if we used our administrative professionals properly.
It’s shocking that 78% of administrative professionals feel their organisations don’t understand the role or the impact that utilising them properly could have on the bottom line.
Just imagine what would happen if administrative professionals had:
1. Clear role definition ensuring that their roles and responsibilities are clearly defined and aligned with their skills. This clarity would help them understand their purpose and contribution to the team and what excellence looks like, so they can aim for that.
2. Professional development opportunities for training, skill development, and career growth. Encouraging them to attend workshops, webinars, and courses that enhance their capabilities increases their, and your productivity.
3. Recognition that their work is valued and essential to an organization’s success.
4. Fair Compensation: only 15% of the assistants in our survey feel their compensation is competitive and commensurate with their skills and responsibilities.
5. Respect for their ideas, concerns, and suggestions for process improvements. They have valuable contributions to make when you listen to them.
6. The tools, software, and resources they need to perform their roles efficiently. You would be shocked at the number of assistants operating with huge technology gaps that hinder their productivity.
7. Trust – because when you give them autonomy and authority to handle tasks and decisions within their scope they serve you better
8. Work-Life Balance –
our latest research shows 83% are working more than 50 hours a week and not getting paid overtime.
9. A professional career path for advancement within the administrative role. For most assistants this in now a career and not a job. When there is no opportunity for career progression they will go elsewhere to find it and you will lose their talent.
10. An inclusive environment where an assistant’s contributions are respected. Administrative professionals should feel like integral members of the team. Most are actively excluded from most things the rest of the workforce takes for granted.
11. Feedback and performance reviews that provide constructive feedback and set goals for improvement and growth.
12. Celebration of their successes, milestones, achievements, and project completions to highlight their impact. When you take credit for their work or take their work for granted because they are ‘support’ you undermine their role.
When you implement these practices, you create an environment that values, supports, and empowers your administrative professionals to excel in their roles, which in turn helps them contribute more to your organization’s success.
