Unclear expectations drain more energy than long hours ever could. When your role shifts with every mood or reorganisation, burnout follows. Clear roles protect your mind the way boundaries protect your time — and that’s why the Global Skills Matrix matters. This World Mental Health Day, add your voice and help redefine what clarity looks like for assistants everywhere.
Tag: Global Skills Matrix
Restructuring Administration for Maximum ROI: Shaping the 2026 Global Skills Matrix
The administrative profession is at a turning point. With hybrid work, AI, and digital-first operations reshaping the landscape, assistants must evolve into strategic partners. That’s why the updated Global Skills Matrix is being built—to provide clarity, credibility, and career pathways that reflect today’s realities.
The Future of the Administrative Profession: A Call to Action
A new white paper highlights three urgent realities for the administrative profession: broken structures, the transformative power of AI, and persistent misunderstanding of the role. But it also sets out practical, community-driven steps to build the future we want—clarity, growth, and a united voice.
Defining the Future of the Administrative Profession: Updating the Global Skills Matrix
From Dallas to across the globe, leaders are asking the same questions: how do we structure administrative roles for maximum impact, move beyond outdated job descriptions, and prove ROI? With hybrid working, AI, and digital-first operations reshaping the landscape, administration has never been more critical. That’s why I’ve partnered with the World Administrators Alliance to relaunch the Global Skills Matrix in 2026 — to bring clarity, credibility, and career pathways to the profession.
Let’s Clear This Up: The Chief of Staff Is Not a “Promoted EA” Role
Confusion between the Executive Assistant and Chief of Staff roles is harming both professions. The Chief of Staff isn’t a next-step title for EAs—it’s a distinct, high-level role requiring a very different skill set. We must protect the integrity of the Level 4 EA and build realistic, rewarding career paths rooted in clarity, not shortcuts.
How HR Can Unlock the Full Potential of Administrative Professionals
Managing the administrative function isn’t just about filling roles—it’s about empowering a strategic workforce. From better role clarity to growth opportunities, here’s what HR needs to know to elevate and optimise the value of administrative professionals.
Still Seeing Admins as a Resource, Not Talent? It’s Costing You
After speaking to assistants at global organizations, one thing is clear: underutilizing administrative professionals is a missed opportunity that directly affects your bottom line. It’s time to shift from viewing admin work as a job to recognizing it as a strategic career—and the Global Skills Matrix shows you how.
It’s Time to Stop Obsessing Over Job Titles in the Administrative Profession
With over 160 job titles identified in the administrative field, it’s no wonder there’s confusion and inconsistency. But titles alone won’t elevate the profession—clear career progression frameworks and a shift toward recognising skills, competencies, and strategic value will.
Optimizing Executive Support: Aligning Assistant Skill Levels for Maximum Productivity
Many organisations fail to align the skill levels of administrative professionals with the needs of their executives, leading to inefficiencies and missed opportunities. The Global Skills Matrix highlights the importance of strategic Level 4 assistants for C-suite executives—business partners who provide high-level support, project management, and decision-making insight. By structuring support teams to pair Level 4 assistants with executives, Level 3 assistants with senior management, and Level 2 assistants for broader operational tasks, businesses can drive productivity, streamline operations, and unlock their full potential. It’s time to match the right talent with the right role.
Reimagining Administration: Recognizing Diverse Roles and Advancing Career Paths Through the Global Skills Matrix
In many organizations, administration is still seen as a homogeneous role, but the reality is far more complex. Administrators range from those supporting daily operations to strategic leaders guiding executive teams. The outdated perception of administration as a “one-size-fits-all” job limits career growth and fails to recognize the diverse skills and expertise administrators bring to the table. The Global Skills Matrix provides a framework to distinguish these roles by level, responsibility, and impact, ensuring that administrators are valued and recognized for their contributions. It’s time to elevate the profession and open doors for more strategic, career-driven opportunities in administration.