Global Skills Matrix

When Titles Freeze but Responsibilities Soar: Closing the Gap

November 24, 2025

The new Global Skills Matrix research highlights a stark reality: assistants’ responsibilities have expanded dramatically, yet titles and job descriptions have barely changed. Strategic coordination, project ownership, governance,...

Administrative Profession Goal Setting

Why Career Progression Is Now the Deciding Factor for Assistant Retention

November 11, 2025

Data from the 2025 EA Salary Survey reveals a consistent global truth: assistants are not leaving because of loyalty or pay alone, but because they cannot see a...

Administrative Profession Strategic Business Partner

Assistants Are Quietly Filling the Global Project Management Talent Gap

November 10, 2025

With a global shortage of project managers accelerating, organisations are increasingly relying on assistants to carry project responsibilities — without the title, pay, or recognition. New Global Skills...

Administrative Profession Strategic Business Partner

Clarity Isn’t a Perk — It’s Mental Wellbeing

October 8, 2025

Unclear expectations drain more energy than long hours ever could. When your role shifts with every mood or reorganisation, burnout follows. Clear roles protect your mind the way...

Administrative Profession Goal Setting Hybrid Working Strategic Business Partner

Restructuring Administration for Maximum ROI: Shaping the 2026 Global Skills Matrix

September 22, 2025

The administrative profession is at a turning point. With hybrid work, AI, and digital-first operations reshaping the landscape, assistants must evolve into strategic partners. That’s why the updated...

Administrative Profession AI & Automation Hybrid Working Partnership Strategic Business Partner

The Future of the Administrative Profession: A Call to Action

September 16, 2025

A new white paper highlights three urgent realities for the administrative profession: broken structures, the transformative power of AI, and persistent misunderstanding of the role. But it also...

Administrative Profession AI & Automation Goal Setting Strategic Business Partner

Defining the Future of the Administrative Profession: Updating the Global Skills Matrix

September 3, 2025

From Dallas to across the globe, leaders are asking the same questions: how do we structure administrative roles for maximum impact, move beyond outdated job descriptions, and prove...

Administrative Profession AI & Automation Hybrid Working

Let’s Clear This Up: The Chief of Staff Is Not a “Promoted EA” Role

June 10, 2025

Confusion between the Executive Assistant and Chief of Staff roles is harming both professions. The Chief of Staff isn’t a next-step title for EAs—it’s a distinct, high-level role...

Administrative Profession Goal Setting Partnership Strategic Business Partner

How HR Can Unlock the Full Potential of Administrative Professionals

June 7, 2025

Managing the administrative function isn’t just about filling roles—it’s about empowering a strategic workforce. From better role clarity to growth opportunities, here’s what HR needs to know to...

Administrative Profession AI & Automation Goal Setting Strategic Business Partner

Still Seeing Admins as a Resource, Not Talent? It’s Costing You

May 6, 2025

After speaking to assistants at global organizations, one thing is clear: underutilizing administrative professionals is a missed opportunity that directly affects your bottom line. It’s time to shift...

Administrative Profession Partnership Strategic Business Partner

It’s Time to Stop Obsessing Over Job Titles in the Administrative Profession

May 1, 2025

With over 160 job titles identified in the administrative field, it's no wonder there's confusion and inconsistency. But titles alone won’t elevate the profession—clear career progression frameworks and...

Administrative Profession Goal Setting Strategic Business Partner